Moving agentic AI from isolated pilots into production requires more than capable models. CSPs need governed access to trusted domain context and authoritative operational systems.
This article explains how a Billing Intelligence Layer establishes reusable billing context across AI agents, channels and workflows without replacing existing BSS platforms.
What happens when you stop treating a bill as a document and start treating it as an experience?
This is the story of how Telenet and Calvi reimagined the customer bill, turning complexity into clarity and delivering results that surprised everyone.
AI in telecom billing is increasingly constrained less by model capability than by how reliably models receive billing context and interact with domain systems. MCP can standardize access to billing intelligence, while A2A can coordinate specialist agents across workflows. In Calvi benchmarking, this approach reduced token usage by up to 60%, latency by over 35% and AI processing costs by up to 86%.
This article explains how MCP, A2A and a Billing Intelligence Layer work together to support faster, more scalable AI-powered bill experiences.
Generative AI can make digital customer support far more conversational, but a better chatbot does not automatically produce a better billing experience. To explain an unexpected charge, recommend the right next step or intervene before bill shock occurs, AI needs established billing context.
This article looks at how billing intelligence can support faster, more proactive and more useful digital bill interactions.
Giving AI access to billing data does not mean it understands the bill. For AI to explain billing accurately, respond quickly and identify issues proactively, CSPs need to establish the context behind charges, account events and customer history before the interaction begins.
This article examines why billing intelligence, rather than data access alone, is becoming an important requirement for AI-powered bill experiences.
AI is changing how CSPs explain bills, support customers and respond to commercial risk. But these outcomes depend on more than giving AI access to billing data. AI needs established billing context: what changed, why it changed and what it means for the customer.
Here are four ways billing intelligence can make AI more effective across billing and customer experience.
A bill does not have to be incorrect to trigger a customer call. At Telenet, bill confusion accounted for approximately 40% of customer contacts, demonstrating the operational impact of bills that are accurate but difficult to understand.
This article examines how Billing Intelligence gives AI the account-level context to explain bill changes, identify likely causes of confusion and support controlled resolution across digital and assisted channels.
Odido has extended its long-standing partnership with Calvi, specialists in industry-tailored bill experiences. The renewed agreement strengthens Odido’s focus on delivering bill clarity, e-invoicing compliance and self-service excellence.
As part of the continued collaboration, Odido will expand the use of Calvi’s Bill Experience Hub™ to include more billing data sources and additional customer groups.
When it came to improving the customer journey for their business customers, T-mobile recognized that their Enterprise customers demanded more enhanced self-service bill reporting and expense management capabilities.
As part of our global expansion, Calvi has recently opened two new offices in The Netherlands and Canada. As the leading expert in Bill Communication solutions, Calvi's expansion to other territories was a logical next step.
We proudly present our latest video, in which Niki Chambille (Product Manager Self Service @ VodafoneZiggo) talks about VodafoneZiggo’s experiences regarding the partnership and collaboration with Calvi.
During the Smart Charging & Payments Working Group Gathering at Calvi's headquarters earlier this year, members expressed their desire to formulate a Digital Billing & Payments Manifesto. ETIS members & Calvi continue their collaboration and will formulate this Manifesto together.
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