ICT

As an ICT manager you are responsible for the telecommunication services in your organization. All telecommunication related products and services are managed and monitored by your unit. Your team manages many processes and communication channels with multiple suppliers. You have to make sure that all MACD’s are registered and that the appropriate suppliers are informed. You monitor the telecommunication budget and your team checks the invoices received to make sure that the costs are allocated to the relevant departments. Periodically you report on the installed base of telecommunication devices, verify that all of your subscribers have the right subscriptions with the agreed contract terms and check there are no telephone contract orphans.

Challenges

• a multitude of individual ad hoc and unstructured communication channels between company employees and your suppliers
• lack of uniformity and unstructured information flow from suppliers, resulting in individual handling of orders and invoices
• local CMDB  information stored in multiple information systems and managed separately resulting in inconsistent and unreliable reporting
• labour intensive invoice management processes  relying on manual checks of charges and contractual agreements.

How Calvi helps...

Organizations where service orders are placed through a TEM application spend 3 times less on re-work than those who place service orders over the phone and inaccuracies are reduced by 75% (AOTOMP, 2009).

An automated invoice processing cycle provides both insight and productivity enhancements by eliminating paper invoices, making expenses transparent,  utilizing less internal resources , and making pro-active analysis of invoices easier.

Giving department managers insight into their specific communication costs enables them to identify and address any unnecessary expenditure.