We start by analyzing your telecommunication to establish the scope, objectives and key success criteria for the project and ensure that you get a return on your investment.
Our review includes: the telecommunication management structure, financials, processes, vendors and services.
This provides a clear business case and blueprint for the proposed project. Understanding the "why" behind the new solution ensures it's real value is not lost.
The return on investment is more than purely financial with improvements in overall management, reduced unit cost and improved services to end-users.
Design & Deliver
We design a roadmap which acts as the framework for the overall project. This detailed document anticipates all critical tasks for implementation.
The key milestones for the project are specified to help ensure successful implementation.
Once the framework of the project is designed, implementation can begin.
In the delivery phase the solution is fully implemented from establishment of tooling to the introduction of new workflows and processes.
Relevant staff are trained in order to ensure the organization gets the maximum benefit from the new solution.
To ensure ongoing organizational support for the programme, its value must continuously be demonstrated. Therefore, once the solution is officially deployed, periodical performance evaluations will determine its effectiveness.
Key areas are evaluated such as:
- operational performance
- financial performance
- technical performance
- progress based on the business case
An evaluation program ensures maximum return on investment.
The purpose of the assessment is to carefully detail the current situation. With your key stakeholders we will analyze and describe your telecommunication strategy.
We will also take a closer look at your organizational telecommunication management structure and your telecommunication related financial and other processes.
Often this uncovers numerous manual processes, inefficiencies and sources of error.
The end result is an assessment report containing a description of the areas in your current telecommunication footprint with potential for improvement. The report also shows the technical and organisational benefits your organization would gain from a TEM improvement program.
This insight will form the basis of the TEM business case for your organization.
Once inadequacies and areas for improvement have been identified, we calculate the likely return on investment for the implementation of a new telecommunication management initiative.
This business case enables senior management to make informed decisions regarding the proposed transformation process.
With a number of improvement scenarios for a successful telecommunication management solution, we define a blueprint telecommunication strategy for your business.
Subsequently the organizational structure, and supporting financial and other related processes are defined.
At the end of the process we deliver a blueprint telecommunications strategy including the business case presenting the estimated savings and yields with respect to your telecommunication spend.
The roadmap is created to guarantee a clear project approach and successful implementation. It is based on the insights from an assessment or business case.
The implications for the organization and processes as far as telecommunication is concerned, are worked out in detail, for example: impact on processes, workflows and authorizations, and their mapping to the telecommunication management database and software.
The interfaces for data integration between the telecommunication management platform and the corporate information systems are defined.
Report formats for operations, finance, and executive dashboards are identified and described based on new management information requirements.
The roadmap activities are worked into a plan and assigned to the responsible parties. The plan provides step-by-step instructions for the implementation of the solution.
Proof of Concept
It’s important to be sure that the proposed TEM solution will achieve the organisation 's goals.
We provide objective evidence to prove the concept's effectiveness and give customers the opportunity to truly evaluate the solution.
The customer's team has the opportunity to see most of the core functionalities of the platform/application and discover particular customization needs, a crucial point when estimating the true cost of the software package.
A Proof of Concept allows the stakeholders to investigate the full range of capabilities and get first-hand experience of how Calvi's solution will meet their specific needs.
To ensure that your Calvi TEM solution delivers to it 's full potential, it is important that all administrators and end-users know how to use it effectively. Our comprehensive training is the answer.
Instructor-led sessions provide hands-on training in an interactive and collaborative environment, ensuring your team is equipped with the skills and knowledge it needs for effective use of the Calvi solution and improved understanding of the TEM process.
Regular refreshment training allows your team to update and expand its skills and an e-learning environment provides access to the latest training materials and frequently asked questions.
Employees that are involved in the telecommunication management process are trained to carry out their role effectively and kept completely up-to-date.
To ensure continued management support for the program, it must be seen to add value. Sharing information with key internal stakeholders ensures that telecommunication management stays in focus.
Periodic performance evaluations keep the system functioning effectively and gather the evidence necessary to demonstrate added value.
If one process does not generate the anticipated results, the bottle-necks are evaluated and process improvements are implemented to resolve the problem. This ensures the program evolves with your needs.
Evaluation might include:
- needs gap analysis against evolving business demands, organizational and or process change
- evaluation of technology effects on program structure
justification of financial investment against business needs
- evaluation of effectiveness of reports.
Our evaluation program identifies operational, financial or technical inefficiencies to maximize the return on investment for our customers.
For those customers who want the full benefit of Calvi's experience we offer our managed services. With our managed services we support you to run your telecommunication management activities so you can focus on your core business.
Complex and time-consuming tasks are the norm for our specialists. They quickly see how to simplify and standardize processes so that management becomes easier.
Our managed services include: order and fulfillment; contract optimization; management reporting; invoice processing; billing; monitoring and refining; dispute resolution.
Outsourcing of non-core activities ensures you get the most from your system. Streamlining existing processes frees up human resources, reduces costs and last but not least increases satisfaction for customers and end-users alike.