We start by analyzing your telecommunication to establish the scope, objectives and key success criteria for the project and ensure that you get a return on your investment.
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The return on investment is more than purely financial with improvements in overall management, reduced unit cost and improved services to end-users.
We design a roadmap which acts as the framework for the overall project. This detailed document anticipates all critical tasks for implementation.
In the delivery phase the solution is fully implemented from establishment of tooling to the introduction of new workflows and processes.
Relevant staff are trained in order to ensure the organization gets the maximum benefit from the new solution.
To ensure ongoing organizational support for the programme, its value must continuously be demonstrated. Therefore, once the solution is officially deployed, periodical performance evaluations will determine its effectiveness.
An evaluation program ensures maximum return on investment.
The purpose of the assessment is to carefully detail the current situation. With your key stakeholders we will analyze and describe your telecommunication strategy.
Result
The end result is an assessment report containing a description of the areas in your current telecommunication footprint with potential for improvement. The report also shows the technical and organisational benefits your organization would gain from a TEM improvement program.
This insight will form the basis of the TEM business case for your organization.
Once inadequacies and areas for improvement have been identified, we calculate the likely return on investment for the implementation of a new telecommunication management initiative.
Result
At the end of the process we deliver a blueprint telecommunications strategy including the business case presenting the estimated savings and yields with respect to your telecommunication spend.
The roadmap is created to guarantee a clear project approach and successful implementation. It is based on the insights from an assessment or business case.
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Result
The roadmap activities are worked into a plan and assigned to the responsible parties. The plan provides step-by-step instructions for the implementation of the solution.
It’s important to be sure that the proposed TEM solution will achieve the organisation 's goals.
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Result
The customer's team has the opportunity to see most of the core functionalities of the platform/application and discover particular customization needs, a crucial point when estimating the true cost of the software package.
A Proof of Concept allows the stakeholders to investigate the full range of capabilities and get first-hand experience of how Calvi's solution will meet their specific needs.
To ensure that your Calvi TEM solution delivers to it 's full potential, it is important that all administrators and end-users know how to use it effectively. Our comprehensive training is the answer.
Result
Employees that are involved in the telecommunication management process are trained to carry out their role effectively and kept completely up-to-date.
To ensure continued management support for the program, it must be seen to add value. Sharing information with key internal stakeholders ensures that telecommunication management stays in focus.
Result
Our evaluation program identifies operational, financial or technical inefficiencies to maximize the return on investment for our customers.
For those customers who want the full benefit of Calvi's experience we offer our managed services. With our managed services we support you to run your telecommunication management activities so you can focus on your core business.
Result
Outsourcing of non-core activities ensures you get the most from your system. Streamlining existing processes frees up human resources, reduces costs and last but not least increases satisfaction for customers and end-users alike.