It’s not easy, being a Telecom Provider nowadays
Expectations are high, Service levels are going through the roof. Both companies and end-users expect full satisfaction of their needs... But what are their needs... Do they know what they really want... Probably not Read more >
TEM: 3 lessons learned
1. TEM must never be seen as a tool for mindless cost-cutting. This fundamentally misses the purpose of TEM, which is to create value through eliminating waste and get in control. As companies improve their ICT-processe Read more >
TEM: Stop joking
''You tell one of your best employees that he is now in charge of handling your telecom expenses. You want him to keep track of all the equipment, monitor all the invoices and make sure the company isn't being over bill Read more >
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